Privacy Policy

Resolve Structural Limited · Company Registration Number: 17454016 · Last updated: 4 November 2026

1. Who We Are

Resolve Structural Limited is a structural and civil engineering consultancy based in Leeds, West Yorkshire.

We are committed to protecting your personal information and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use and protect personal information through our website and client portal.

Contact details:

Resolve Structural Limited, Ground Floor, Techno Centre, Station Road, Horsforth, Leeds, LS18 5BJ

Email: info@resolvestructural.co.uk

Website: https://resolvestructural.co.uk

2. Information We Collect

When you use our website or client portal, we may collect:

• •Your name, email address and telephone number.
• •Your property address and project details.
• •Information submitted through enquiry and quotation forms.
• •Documents, drawings and photographs relating to your project.
• •Quotations, invoices and payment records.
• •Communications relating to your enquiry or project.
• •Account information and technical data required to operate and secure the client portal.

3. How We Use Your Information

We use your personal information to:

• •Respond to enquiries and provide quotations.
• •Deliver our structural and civil engineering services.
• •Manage your project through our client portal.
• •Arrange appointments and communicate project updates.
• •Prepare reports, drawings and other professional documents.
• •Process invoices and maintain financial records.
• •Comply with legal and regulatory obligations.
• •Maintain the security and functionality of our website and client portal.

We process information where necessary to take steps before entering into a contract, perform a contract, comply with legal obligations or pursue legitimate business interests.

Where consent is required, we will request it separately.

4. Client Portal

Our secure client portal allows clients to access information relating to their projects, including quotations, documents, correspondence and project updates.

Information submitted through the portal is used to administer and deliver our professional services.

Access to client information is restricted to authorised users and relevant service providers.

You are responsible for keeping your account login details confidential.

5. Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers who support our website, client portal, communications, accounting and professional services.

Where necessary, information may also be shared with architects, contractors, local authorities, Building Control bodies and other professionals involved in your project.

We may disclose information where required by law.

Where third parties process information on our behalf, appropriate data protection arrangements are maintained.

6. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Our website and client portal use security measures designed to protect client information.

7. Data Retention

We retain personal information only for as long as necessary to provide our services and meet applicable legal, contractual, professional and insurance requirements.

Enquiry records, project documentation and financial records are retained according to their purpose and relevant retention requirements.

Information is securely deleted or anonymised when it is no longer required.

8. Cookies

Our website and client portal may use essential cookies to provide functionality, maintain security and manage user sessions.

Where non-essential cookies or analytics technologies are used, we will provide appropriate information and obtain consent where legally required.

You can manage cookies through your browser settings and any cookie preferences provided on our website.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

• •Request access to your personal information.
• •Request correction of inaccurate information.
• •Request deletion of information in certain circumstances.
• •Restrict or object to certain processing.
• •Request transfer of eligible personal information.
• •Withdraw consent where processing is based on consent.

To exercise your rights, please contact info@resolvestructural.co.uk.

We will normally respond within one calendar month, subject to applicable legal requirements.

10. International Data Transfers

Some of our service providers may process information outside the United Kingdom.

Where this occurs, we will ensure appropriate safeguards are in place as required by UK data protection law.

11. Complaints

If you have concerns about how we handle your personal information, please contact us.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk/make-a-complaint/

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website, client portal or legal requirements.

The latest version will always be available on our website.

13. Contact Us

Resolve Structural Limited, Ground Floor, Techno Centre, Station Road, Horsforth, Leeds, LS18 5BJ

Email: info@resolvestructural.co.uk

Website: https://resolvestructural.co.uk

Company Registration Number: 17454016