Terms and Conditions

Resolve Structural Limited · Company Registration Number: 17454016 · Last updated: 4 November 2026

1. Introduction

These Website Terms & Conditions govern your use of the Resolve Structural Limited website and client portal.

By accessing or using our website or client portal, you agree to comply with these terms.

Resolve Structural Limited is a company registered in England and Wales under company number 17454016.

2. Use of Our Website

Our website provides general information about our structural and civil engineering services.

Information published on this website is provided for general guidance and does not constitute professional engineering advice for any particular property or project.

Professional advice, assessments and recommendations are provided only following appropriate instruction and consideration of the relevant project requirements.

You must not misuse our website, attempt unauthorised access or interfere with its operation.

3. Client Portal

Our client portal allows clients to access and manage information relating to their projects, including quotations, correspondence, documents and project updates.

Users must ensure that account information is accurate and that login credentials are kept confidential.

You must not access another user's account or use the portal for any unlawful or unauthorised purpose.

We may restrict access where reasonably necessary to protect the security or integrity of the portal.

Access to the portal does not, by itself, constitute acceptance of a quotation or create a contract for engineering services.

4. Quotations and Professional Services

Any quotation issued by Resolve Structural Limited is subject to its stated scope, validity period, exclusions and applicable terms of engagement.

A contract for professional services is formed in accordance with the terms of the relevant quotation and engagement documents.

Where a quotation is accepted through Xero, the applicable quotation and terms of engagement govern that instruction.

In the event of any inconsistency between these Website Terms & Conditions and the terms of an agreed professional engagement, the agreed engagement terms will take precedence in relation to those services.

5. Guides, Calculators and Online Tools

Our website may provide guides, calculators and other informational tools.

These resources are intended for general guidance only.

Results depend on the information entered and may not account for site-specific conditions, applicable standards or other relevant engineering considerations.

They must not be treated as a substitute for professional assessment, calculations or design.

Users should obtain appropriate professional advice before carrying out construction or engineering works.

6. Accuracy of Information

We take reasonable care to ensure that information published on our website is accurate and up to date.

However, general website content may not reflect every applicable technical requirement, regulatory change or individual project circumstance.

We may update or amend website content without prior notice.

7. Intellectual Property

Unless otherwise stated, the content, branding, logos, text, graphics and other materials published on our website belong to Resolve Structural Limited or its licensors.

They may not be copied, reproduced, distributed or commercially exploited without appropriate permission, except where permitted by law.

Professional reports, drawings, calculations and other project documents supplied through the client portal remain subject to the intellectual property and permitted-use provisions of the applicable professional engagement.

8. Documents and Client Information

Documents made available through the client portal are intended for the relevant client and authorised project participants.

Professional reports, drawings and calculations must be used in accordance with their stated scope, limitations and applicable terms of engagement.

Documents prepared for one property or project must not be relied upon for another property or project without appropriate professional authorisation.

Clients are responsible for ensuring that information and documents they submit are accurate and that they have the necessary rights to provide them.

Personal information is handled in accordance with our Privacy Policy.

9. Third-Party Links

Our website may contain links to external websites or services.

We are not responsible for the content, availability or privacy practices of third-party websites.

The inclusion of a link does not necessarily constitute an endorsement.

10. Website Availability and Security

We aim to maintain reliable access to our website and client portal but cannot guarantee uninterrupted availability.

Access may occasionally be restricted for maintenance, updates, security or technical reasons.

We reserve the right to make reasonable changes to website and portal functionality.

11. Limitation of Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

Subject to those protections, we do not accept liability for loss or damage arising solely from reliance on general website information or informational tools where such reliance is unreasonable or outside their intended purpose.

We are not responsible for losses caused by events beyond our reasonable control, subject to applicable law.

Liability arising from professional engineering services is governed by the applicable contract and terms of engagement.

Nothing in these Website Terms & Conditions affects your statutory rights as a consumer.

12. Privacy and Data Protection

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Our Privacy Policy is available through the website and client portal.

13. Changes to These Terms

We may update these Website Terms & Conditions to reflect changes in our website, client portal, services or applicable law.

The latest version will be published on our website.

Changes will not retrospectively alter the terms of an existing professional engagement unless lawfully agreed.

14. Governing Law

These Website Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights available to consumers.

15. Contact Us

Resolve Structural Limited, Ground Floor, Techno Centre, Station Road, Horsforth, Leeds, LS18 5BJ

Email: info@resolvestructural.co.uk

Website: https://resolvestructural.co.uk

Company Registration Number: 17454016